1. Our Guarantee
We stand behind our service. If we fail to deliver what we promised, we will make it right.
Your satisfaction is our priority.
2. 30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee on all purchases. If you are not satisfied for any reason, contact us within 30 days of your purchase date for a full refund. Common refund scenarios include:
Report Not Delivered
Your report was not delivered within 24 hours of purchase
Invalid VIN
The VIN was invalid and our system could not generate any report
Technical Error
A technical error on our side prevented report generation
Duplicate Purchase
You accidentally purchased the same VIN report twice
Payment Error
You were charged multiple times for a single purchase
3. Refund Request Process
To request a refund, please follow these steps:
Email us at info@vinlid.com with subject "Refund Request"
Include your order number or transaction ID
Provide the VIN number you purchased the report for
Describe the reason for your refund request
Please submit refund requests within 30 days of purchase.
4. Refund Processing Time
Once your refund is approved:
- Refunds are processed within 5-7 business days
- The refund will be credited to your original payment method
- Bank processing times may vary (additional 3-5 business days)
- You will receive an email confirmation when the refund is processed
5. Contact Us
Have questions about refunds or need assistance?
Email: info@vinlid.comWe respond to all refund inquiries within 24 hours.